TERMS & CONDITIONS
TERMS AND CONDITIONS
You are entitled to a refund on your product within 30 days of the delivery of the order for change of mind. Should you choose to be refunded for your item for a change of mind, a 5% administration and restocking fee will be charged and you will be required to pay the shipping fee to return the goods to us.
To be eligible for a refund on our planners under our 30 day happiness guarantee, your item must be unused, undamaged and wrapped in the original packaging. Given the nature of our items, they can't be returned without the original packaging as they will be damaged in transit.
If, within 30 days of receipt of the item, you choose to return an item that has been used, we will assess the planner upon its return and determine an appropriate refund amount, as we will be unable to re-sell this at full RRP. The 5% administration and restocking fee will also be deducted from your refund.
You can create a return by logging into your customer account on our website and initiating the return process for your order. If you wish to change for another item, you’re welcome to purchase the correct item directly through the website.
A refund does not apply if we shipped the order as soon as possible but you did not receive your order by the date expected. This is due to the postal and courier services being outside of our control. We will however assist you to track your order and replace it if it is deemed lost by the courier or Australia Post.
If you request a refund for a payment where a product hasn't been shipped, you will receive the refund minus the 6% fee which we are charged on your refund amount.
If you do wish to return the product for a major fault, under Australian Consumer Law, shipping costs are payable by us.
You are entitled to a refund or replacement of Daily Orders within 30 days of purchase, if there is a major problem with the product. A major problem under Australian Consumer Law is when:
- it has a problem that would have stopped someone from buying it if they’d known about it
- it is unsafe- it is significantly different from the sample or description
- it doesn’t do what we said it would, or what you asked for and can’t easily be fixed.
A refund or replacement does not apply after 30 days if you:
- got what you asked for but simply changed your mind, found it cheaper somewhere else, decided you did not like the purchase or had no use for it.
- misused a product in any way that caused the problem-
knew of or were made aware of the faults before you bought the product.
If you request a refund for an order that hasn’t been shipped yet, you will receive the refund minus the 6% fee which we are charged on your refund amount.If you do wish to return the product for a major fault, under Australian Consumer Law, shipping costs are payable by the merchant.
Should you choose to be refunded for your item for a change of mind, a 5% administration and restocking fee will be charged and you will be required to pay the return shipping.
NDIS
As we are a NDIS Registered provider, you may qualify to claim your purchase through Assistive Technologies, Household Tasks, and Communication Equipment Registration Groups, or your Core Consumables Budget.
Not all Daily Orders products are necessarily eligible for NDIS funding. Eligibility depends on individual plan goals and funded supports. It is the responsibility of the purchaser to ensure that all products are in line with the requirements in the updated NDIS Supports list and legislation.
PRIVACY STATEMENT----
SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.Email marketing: With your permission, we may send you emails about our store, new products and other updates.
SECTION 2 - CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at hello@dailyorders.com.au or mailing us at: Daily Orders 2/8 Henry Wilson Drive, Rosebud, VIC 3939
You can also unsubscribe from our emails at any time, by clicking on the Unsubscribe link at the bottom of our emails.
SECTION 3 - DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 - SHOPIFY
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
Payment:If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).
SECTION 5 - THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
LinksWhen you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.Google analytics:Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at
SECTION 6 - SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION 7 - COOKIES
Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not. sessionid, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc). shopifyvisit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits shopifyuniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer. cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart. securesession_id, unique token, sessional storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access. PREF, persistent for a very short period, Set by Google and tracks who visits the store and from where
SECTION 8 - AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
SECTION 9 - CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at hello@dailyorders.com.au or by mail at Daily Orders [Re: Privacy Compliance Officer] 2/8 Henry Wilson Drive, VIC 3939
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SHIPPING POLICY
Orders are processed Monday – Friday (excluding public holidays) usually within 1-2 business days
Orders are sent via Australia Post (a tracking number will be sent to you once your item has been sent) Please check spam for your email.
All orders are sent from Rosebud, Victoria, Australia
Orders will not be dispatched until full payment is received
We are pleased to offer international shipping - please contact us for a quote.
In the following situations, you will be responsible for paying re-shipment fees:
Denied acceptance of delivery by receiver;
Inaccurate delivery address;
Absent receiver - If a receiver is not home and a calling card/SMS message is left by the Delivery Service Provider, it is the receiver’s responsibility to contact the Delivery Service Provider to arrange appropriate delivery. If the parcel remains undeliverable due to no contact from the receiver, it will be returned to Daily Orders. The receiver will be responsible for re-shipment fees.
Shipping Cost – to ship a partial order
In the event that an item in your order is out of stock when payment is received, you can choose to have the available items shipped, while waiting for the remaining items to come back in stock. There will be an additional shipping charge to have the items shipped and this will be calculated on a case by case basis.
Shipping Cost – Australia-wide
Free Shipping for orders over $25.
Shipping Cost – New Zealand
Shipping is calculated based on the weight of the items you order and will be calculated at checkout
Estimated Delivery Time
Australia-wide – 2-14 business days from dispatch (depending on your location).