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Planners
What are the planners made from? ![](/assets/caret.svg)
Our planners are crafted with a sleek BPA-Free acrylic, ideal for enhancing your home or office. Designed for indoor use only, please note they're not magnetic. However, fear not! You can affix the small and mini planners to your fridge using the Command™ picture hanging strips provided. The medium will be too big for your fridge but perfect for your wall.
What is your packaging made from? ![](/assets/caret.svg)
Our planners are snugly packaged in fully recyclable cardboard made from 61% recycled content, complete with adorable designs. Although we use bubble wrap to protect planners, we're actively seeking eco-friendly alternatives. Have suggestions? We're all ears!
Where are your planners made? ![](/assets/caret.svg)
Proudly crafted in Victoria, Australia, our planners represent a commitment to supporting Australian manufacturing and our roots as an Australian Veteran-Owned family business. When you invest in our planners, you're not just getting a quality product; you're supporting local industry.
How do I mount my planner? ![](/assets/caret.svg)
Mounting our boards requires attention to detail. For mini, small or medium boards, utilise the supplied Command™ Picture Strips for best results, particularly on painted plasterboard walls. Exercise caution when mounting to other surfaces, ensuring compatibility for optimal adhesion. If it is particularly humid where you are, there is a chance that the Command™ strips may fail. So if you're expecting high humidity, please take your planner off the wall to avoid it falling. See here for instructions.
Are mounts included with the planner? ![](/assets/caret.svg)
Yes, Command™ picture hanging strip mounts are included for your convenience. They're super easy to use - see the video here!
Are markers included with the planner? ![](/assets/caret.svg)
No, markers are not included in the planner purchase price. However, you can purchase them separately, either as a 5-pack, 14-pack or part of the accessories bundle.
How do I clean my planner? ![](/assets/caret.svg)
For optimal maintenance, use our Microfibre Cleaning Cloth dampened with water to wipe the planner clean. Avoid using any abrasive materials or cleaning agents to preserve the planner's integrity and warranty.
Can I draw on the white printed lines? ![](/assets/caret.svg)
No - drawing on the lines will cause staining of the print. If you accidentally draw on them and leave it for a period of time, you will need to clean it with water and a damp cloth several times to reduce the colour being shown. As the print is porous though, it is likely that some staining will remain.
Are you getting Large Planners (120x60cm) back? ![](/assets/caret.svg)
Unfortunately not. The large planners whilst amazing, cost significantly more to ship than other planners and can only be shipped with Sendle. Experience suggests that Sendle customer service can be somewhat challenging and we'd rather give you a better customer experience. If you're desperate for a 120x60cm planner, email us at custom@dailyorders.com.au.
Liquid Chalk Markers
How do I get my liquid chalk markers to work? ![](/assets/caret.svg)
Liquid chalk markers come with a white tip. Before use, shake the marker vigorously to ensure proper mixing of the liquid - you'll hear the ball inside, shake around. Prime the nib by carefully pumping and rocking it on paper, this will allow the ink to flow through the nib. Ensure the area is dry before writing to prevent smudging. Avoid contact with printed areas of the board to prevent staining. Clean with a damp cloth or our Microfibre Cleaning Cloth. Store pens horizontally or upright with the cap on, and always ensure the cap is securely fastened. If you're still not sure, check out our videos here.
How do I clean the liquid chalk marker? ![](/assets/caret.svg)
For optimal maintenance, use our Microfibre Cleaning Cloth dampened with water to wipe the planner clean. Avoid using any abrasive materials or cleaning agents to preserve the planner's integrity and warranty. Check out our video here.
How do I write? ![](/assets/caret.svg)
Pump the nib up and down to get the ink flowing and give the marker a shake. Ensure the area is dry before writing to prevent smudging. Avoid contact with printed areas of the board to prevent staining. Writing will dry within a few minutes and will come off with a damp soft cloth (water only). Check out our video here.
My liquid chalk looks watery! What can I do?! ![](/assets/caret.svg)
If your liquid chalk appears watery or thin, ensure you follow the priming instructions and maintain adequate liquid flow to the nib. If you use your markers very often, it may be that you've run out of ink and it's time for a replacement.
How do you attach the pen holder and where? ![](/assets/caret.svg)
To attach the pen holder, select your desired location along the edge of the board. Wipe clean with a dry cloth, ensuring it's free of dust. Peel off the protective tape and firmly adhere the holder to the board. Once placed, the holder cannot be repositioned, so choose carefully. Insert pens with the cap facing up for optimal performance. See the video here.
Can I use Whiteboard markers? ![](/assets/caret.svg)
You can use whiteboard markers on the white planners, but they do not show up on the black. Plese note though, that they can be hard to remove. This is why we only recommend our liquid chalk markers.
Can I use Posca or other paint pens? ![](/assets/caret.svg)
No, don't use Posca or Paint Pens - these will permanently mark the planner. We only recommend our Uni Liquid Chalk for best performance.
Where is the Safety Data Sheet? ![](/assets/caret.svg)
Shipping and Returns
Who do you ship with? ![](/assets/caret.svg)
We use Australia Post for all of our shipping needs. If the order is of high value, we may consider using a courier such as TNT or Startrack.
Where do you ship to and how? ![](/assets/caret.svg)
Our shipping services extend throughout Australia, with complimentary shipping for orders over $25. International shipping is calculated at checkout. If an error comes up, stating we can't ship to that address, please contact us at info@dailyorders.com.au
How long will it take to arrive? ![](/assets/caret.svg)
Expect delivery within 7-14 days, although remote areas may experience slightly longer transit times. For holiday seasons, please refer to our website for updated delivery estimates.
What is your returns and refunds policy? ![](/assets/caret.svg)
We stand by the quality of our products. If you're unsatisfied, returns are accepted within 30 days of purchase. There will be a 5% restocking fee applied prior to you refund being processed. Please login to your customer account to commence a return. Please note that shipping costs for faulty products are covered by us. For damaged items, notify us within 2 days of delivery to expedite resolution. However, refunds or replacements are not applicable for misuse of the product. For detailed guidelines, refer to our returns policy.
Can I exchange my products? ![](/assets/caret.svg)
You are welcome to return to return your product via our returns process and then place a replacement order. We do not facilitate exchanges.
NDIS
How does the NDIS Checkout work? ![](/assets/caret.svg)
Please add your items to cart. Select INVOICE FOR NDIS instead of clicking the blue CHECKOUT button.
Enter your details (this can be the person ordering or the participant themselves) then the participant details including NDIS Number and Shipping Details.
When you checkout, you will not be required to pay. You will receive an invoice to download.
If Self Managed, please process through your portal.
If Plan Managed, please forward the downloaded invoice to your plan manager for payment.
If NDIA managed, please email your invoice to ndis@dailyorders.com.au with your date of birth and the budget you wish to use for the purchase. If you are on the new PACE system, before we claim your funds from the portal, you will need to endorse us as a provider. Our Registration number is 4-ITCTQVG and our ABN is 22666382421.
What happens if I my invoice doesn't get paid quickly? ![](/assets/caret.svg)
We don't hold your stock for you, because sometimes invoices never get paid and that leaves us with stock that has been "saved" but not paid. If your invoice doesn't get paid quickly, there is a chance that we will run out of stock. If that happens, we will work with you to find an alternative product or wait until more stock arrives.
What is your NDIS Registration number? ![](/assets/caret.svg)
Our NDIS Registration Number is 4-ITCTQVG
Our NDIS Provider Number is 4050119102
Which classes of Support are you Registered under? ![](/assets/caret.svg)
We are registered under 0120 Household Tasks, 0123 Assistive Prod-Household Task and 0124 Comms & Info Equipment. The majority of participants claim under Core Consumables.
What happens if I am on the new PACE system? ![](/assets/caret.svg)
Before we claim your funds from the portal, you will need to endorse us as a provider. Our Registration number is 4-ITCTQVG, our Provider is 4050119102 and our ABN is 22666382421.
What happens if my funds are Plan Managed? ![](/assets/caret.svg)
Please forward the downloaded invoice to your plan manager for payment.
What happens if my funds are Self Managed? ![](/assets/caret.svg)
You can claim directly through your portal.
What happens if my funds are NDIA (Agency) Managed? ![](/assets/caret.svg)
Please forward your invoice to ndis@dailyorders.com.au with your date of birth and the budget you wish to use for the purchase. If you are on the new PACE system, before we claim your funds from the portal, you will need to endorse us as a provider. Our Registration number is 4-ITCTQVG, Provider number is 4050119102 and our ABN is 22666382421.
What is your complaints and incidents policy? ![](/assets/caret.svg)
Policies and Business Details
How does Afterpay work? ![](/assets/caret.svg)
Afterpay simplifies your shopping experience by allowing you to split your purchase into four equal instalments, payable every fortnight. Choose Afterpay at checkout, and payments will be automatically deducted from your debit or credit card. For returning customers, simply log in to make your purchase.
What is your ABN? ![](/assets/caret.svg)
Our Australian Business Number (ABN) is 22666382421.
What is the checkout process? ![](/assets/caret.svg)
Upon selecting your desired products, proceed to checkout. Here, input your payment and personal details for smooth processing. For PayPal payments, you'll be redirected to their secure platform to complete the transaction. For NDIS purchases, select the NDIS Invoice option in the cart. You will then be directed to a dedicated NDIS checkout, where you not be required to pay upfront. You will receive an invoice which you can use to forward to your plan manager. If NDIA managed, please email your invoice to ndis@dailyorders.com.au.
What is your privacy policy? ![](/assets/caret.svg)
Your privacy matters to us. We collect and utilize your information solely for order fulfilment and communication purposes. Rest assured, we adhere to strict privacy standards and do not disclose your information to third parties unless required by Australian Law. If you wish to unsubscribe from our communications, simply reach out to us at info@dailyorders.com.au, and we'll promptly accommodate your request. Our privacy policy can be found here https://www.dailyorders.com.au/pages/terms-conditions
What are your Terms and Conditions? ![](/assets/caret.svg)
They can be found here www.dailyorders.com.au/pages/terms-conditions
What is your Shipping Policy? ![](/assets/caret.svg)
Our Shipping Policy can be found here www.dailyorders.com.au/pages/terms-conditions
What is your returns and refunds policy? ![](/assets/caret.svg)
We stand by the quality of our products. If you're unsatisfied, returns are accepted within 30 days of purchase. There will be a 5% restocking fee applied prior to you refund being processed. Please login to your customer account to commence a return. Please note that shipping costs for faulty products are covered by us. For damaged items, notify us within 2 days of delivery to expedite resolution. However, refunds or replacements are not applicable for misuse of the product. For detailed guidelines, refer to our returns policy.