FAQs

Our planners are crafted with a sleek BPA-Free acrylic, ideal for enhancing your home or office. Designed for indoor use only, please note they're not magnetic. However, fear not! You can affix the small and mini planners to your fridge using the Command™ picture hanging strips provided. The medium will be too big for your fridge but perfect for your wall.

Our planners are snugly packaged in fully recyclable cardboard made from 61% recycled content, complete with adorable designs. Although we use bubble wrap to protect planners, we're actively seeking eco-friendly alternatives. Have suggestions? We're all ears!

Proudly crafted in Victoria, Australia, our planners represent a commitment to supporting Australian manufacturing and our roots as an Australian Veteran-Owned family business. When you invest in our planners, you're not just getting a quality product; you're supporting local industry.

Mounting our boards requires attention to detail. For mini, small or medium boards, utilise the supplied Command™ Picture Strips for best results, particularly on painted plasterboard walls. Exercise caution when mounting to other surfaces, ensuring compatibility for optimal adhesion. If it is particularly humid where you are, there is a chance that the Command™ strips may fail. So if you're expecting high humidity, please take your planner off the wall to avoid it falling. See here for instructions.

Yes, Command™ picture hanging strip mounts are included for your convenience. They're super easy to use - see the video here!

No, markers are not included in the planner purchase price. However, you can purchase them separately, either as a 5-pack, 14-pack or part of the accessories bundle.

For optimal maintenance, use our Microfibre Cleaning Cloth dampened with water to wipe the planner clean. Avoid using any abrasive materials or cleaning agents to preserve the planner's integrity and warranty.

No - drawing on the lines will cause staining of the print. If you accidentally draw on them and leave it for a period of time, you will need to clean it with water and a damp cloth several times to reduce the colour being shown. As the print is porous though, it is likely that some staining will remain.

Liquid chalk markers come with a white tip. Before use, shake the marker vigorously to ensure proper mixing of the liquid - you'll hear the ball inside, shake around. Prime the nib by carefully pumping and rocking it on paper, this will allow the ink to flow through the nib. Ensure the area is dry before writing to prevent smudging. Avoid contact with printed areas of the board to prevent staining. Clean with a damp cloth or our Microfibre Cleaning Cloth. Store pens horizontally or upright with the cap on, and always ensure the cap is securely fastened. If you're still not sure, check out our videos here.

For optimal maintenance, use our Microfibre Cleaning Cloth dampened with water to wipe the planner clean. Avoid using any abrasive materials or cleaning agents to preserve the planner's integrity and warranty. Check out our video here.

Pump the nib up and down to get the ink flowing and give the marker a shake. Ensure the area is dry before writing to prevent smudging. Avoid contact with printed areas of the board to prevent staining. Writing will dry within a few minutes and will come off with a damp soft cloth (water only). Check out our video here.

If your liquid chalk appears watery or thin, ensure you follow the priming instructions and maintain adequate liquid flow to the nib. If you use your markers very often, it may be that you've run out of ink and it's time for a replacement.

To attach the pen holder, select your desired location along the edge of the board. Wipe clean with a dry cloth, ensuring it's free of dust. Peel off the protective tape and firmly adhere the holder to the board. Once placed, the holder cannot be repositioned, so choose carefully. Insert pens with the cap facing up for optimal performance. See the video here.

You can use whiteboard markers on the white planners, but they do not show up on the black. Plese note though, that they can be hard to remove. This is why we only recommend our liquid chalk markers.

No, don't use Posca or Paint Pens - these will permanently mark the planner. We only recommend our Uni Liquid Chalk for best performance.

We use Australia Post for all of our shipping needs. If the order is of high value, we may consider using a courier such as TNT or Startrack.

Our shipping services extend throughout Australia, with complimentary shipping for orders over $25. International shipping is calculated at checkout. If an error comes up, stating we can't ship to that address, please contact us at info@dailyorders.com.au

Expect delivery within 7-14 days, although remote areas may experience slightly longer transit times. For holiday seasons, please refer to our website for updated delivery estimates.

We stand by the quality of our products. If you're unsatisfied, returns are accepted within 30 days of purchase. There will be a 5% restocking fee applied prior to you refund being processed. Please login to your customer account to commence a return. Please note that shipping costs for faulty products are covered by us. For damaged items, notify us within 2 days of delivery to expedite resolution. However, refunds or replacements are not applicable for misuse of the product. For detailed guidelines, refer to our returns policy.

Please add your items to cart. Select INVOICE FOR NDIS instead of clicking the blue CHECKOUT button.

Enter your details (this can be the person ordering or the participant themselves) then the participant details including NDIS Number and Shipping Details.

When you checkout, you will not be required to pay. You will receive an invoice to download.

If Self Managed, please process through your portal.

If Plan Managed, please forward the downloaded invoice to your plan manager for payment.

If NDIA managed, please email your invoice to ndis@dailyorders.com.au with your date of birth and the budget you wish to use for the purchase. If you are on the new PACE system, before we claim your funds from the portal, you will need to endorse us as a provider. Our Registration number is 4-ITCTQVG and our ABN is 22666382421.

As we are a NDIS Registered provider, you may qualify to claim your purchase through Assistive Technologies, Household Tasks, and Communication Equipment Registration Groups, or your Core Consumables Budget.

Not all Daily Orders products are necessarily eligible for NDIS funding. Eligibility depends on individual plan goals and funded supports. It is the responsibility of the purchaser to ensure that all products are in line with the requirements in the updated NDIS Supports list and legislation.

Being eligible to purchase our products depends on the support budget and goals in your NDIS plan. Our participants generally claim under the consumables or assistive technology (low cost AT) budgets. Here is a list of NDIS Supports that will be funded.

The NDIS will only fund supports that it considers reasonable and necessary. For example, they need to be related to your disability, good value for money, effective and safe.

If you are unsure as to whether your invoice will be approved, you will need to talk to someone who has access to your plan, so they can advise you. This could be your support worker, Plan Manager, OT or the NDIS.

It is your responsibility to confirm whether the products are suitable, and meet the NDIS criteria for purchase. We cannot advise you on this. For further information please visit the NDIS website.

We don't hold your stock for you, because sometimes invoices never get paid and that leaves us with stock that has been "saved" but not paid. If your invoice doesn't get paid quickly, there is a chance that we will run out of stock. If that happens, we will work with you to find an alternative product or wait until more stock arrives.

Our NDIS Registration Number is 4-ITCTQVG
Our NDIS Provider Number is 4050119102

We are registered under 0120 Household Tasks, 0123 Assistive Prod-Household Task and 0124 Comms & Info Equipment. The majority of participants claim under Core Consumables.

Before we claim your funds from the portal, you will need to endorse us as a provider. Our Registration number is 4-ITCTQVG, our Provider is 4050119102 and our ABN is 22666382421.

Please forward the downloaded invoice to your plan manager for payment.

You can claim directly through your portal.

Please forward your invoice to ndis@dailyorders.com.au with your date of birth and the budget you wish to use for the purchase. If you are on the new PACE system, before we claim your funds from the portal, you will need to endorse us as a provider. Our Registration number is 4-ITCTQVG, Provider number is 4050119102 and our ABN is 22666382421.

Afterpay simplifies your shopping experience by allowing you to split your purchase into four equal instalments, payable every fortnight. Choose Afterpay at checkout, and payments will be automatically deducted from your debit or credit card. For returning customers, simply log in to make your purchase.

Our Australian Business Number (ABN) is 22666382421.

Upon selecting your desired products, proceed to checkout. Here, input your payment and personal details for smooth processing. For PayPal payments, you'll be redirected to their secure platform to complete the transaction. For NDIS purchases, select the NDIS Invoice option in the cart. You will then be directed to a dedicated NDIS checkout, where you not be required to pay upfront. You will receive an invoice which you can use to forward to your plan manager. If NDIA managed, please email your invoice to ndis@dailyorders.com.au.

Your privacy matters to us. We collect and utilize your information solely for order fulfilment and communication purposes. Rest assured, we adhere to strict privacy standards and do not disclose your information to third parties unless required by Australian Law. If you wish to unsubscribe from our communications, simply reach out to us at info@dailyorders.com.au, and we'll promptly accommodate your request. Our privacy policy can be found here https://www.dailyorders.com.au/pages/terms-conditions

They can be found here www.dailyorders.com.au/pages/terms-conditions

Our Shipping Policy can be found here www.dailyorders.com.au/pages/terms-conditions